Return & Exchange Policy

At REDBRICK CAPITAL HK LIMITED, we want you to be completely satisfied with your jewelry purchase. If you are not happy with your order, we offer a hassle-free return and exchange policy to ensure a smooth shopping experience.

1. Eligibility for Returns & Exchanges

We accept returns and exchanges under the following conditions:

✔ The item is unused, unworn, and in its original packaging.
✔ The item is returned within 14 days of receiving the order.
✔ The item is not a custom or engraved piece (customized jewelry is non-refundable).
✔ The item has not been damaged by improper use, personal modifications, or external factors.

2. Non-Returnable & Non-Exchangeable Items

The following items cannot be returned or exchanged:

❌ Custom-made or engraved jewelry
❌ Earrings (for hygiene reasons)
❌ Gift cards and promotional items
❌ Items marked as “Final Sale”

3. Return Process

Step 1: Contact Us

• Email us at 1000lirui@gmail.com with the order number, reason for return, and photos of the item (if applicable).
• Our team will review your request and provide a return authorization (RA) number within 1-3 business days.

Step 2: Package Your Return

• Securely package the item with all original tags, packaging, and certificates.
• Clearly write the RA number on the outside of the package.

Step 3: Ship the Item

• Customers are responsible for the return shipping costs unless the item is defective or incorrect.
• Use a trackable shipping service and keep the receipt as proof of return.

Step 4: Refund Processing

• Once we receive and inspect the item, we will process your refund within 7-10 business days.
• Refunds are issued to the original payment method.
• Shipping fees are non-refundable unless the return is due to a defect or error on our part.

4. Exchange Process

If you want to exchange an item for a different size or style:

✔ Follow the same steps as the return process.
✔ Let us know which item you would like as a replacement.
✔ If the new item is of a higher price, you will need to pay the difference.
✔ Exchanges will be processed once we receive and verify the returned item.

5. Defective or Incorrect Items

If you receive a defective or incorrect item, please:

• Contact us within 48 hours of delivery with photos of the issue.
• We will provide a free replacement or full refund.
• We cover the return shipping costs for defective or incorrect items.

6. Late or Missing Refunds

If you haven’t received a refund yet:

✔ Check your bank account and credit card statement.
✔ Contact your bank or payment provider, as processing times may vary.
✔ If the issue persists, email us at 1000lirui@gmail.com.

7. Contact Us

For any return or exchange inquiries, please reach out:

📍 Company Address:
FLAT 7, BLK B, 23/F, Hoover Industrial Building,
No. 26-38 Kwai Cheong Road, Kwai Chung, N.T.,
Hong Kong, 999077

📧 Email: 1000lirui@gmail.com

We value your trust and strive to provide a smooth return and exchange process. Thank you for shopping with REDBRICK CAPITAL HK LIMITED!