FAQs

1. About Us

Q: Who is REDBRICK CAPITAL HK LIMITED?
A: We are a Hong Kong-based jewelry e-commerce company specializing in high-quality, elegant, and ethically sourced jewelry for customers worldwide.

Q: Do you have a physical store?
A: Currently, we operate exclusively online to bring you the best jewelry selections at competitive prices.

2. Ordering & Payment

Q: How do I place an order?
A: Simply browse our collection, add your favorite items to the cart, and proceed to checkout. Follow the steps to enter your payment and shipping details.

Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, Apple Pay, Google Pay, and bank transfers. All transactions are secured with encryption for your safety.

Q: Can I modify or cancel my order after placing it?
A: Orders can only be modified or canceled within 24 hours of purchase. Contact us at 1000lirui@gmail.com as soon as possible.

3. Shipping & Delivery

Q: Do you ship internationally?
A: Yes! We offer worldwide shipping with tracking provided for all orders.

Q: How long does shipping take?
A: Delivery times vary based on location:

• Hong Kong: 2-4 business days

• Asia-Pacific: 5-10 business days

• US & Europe: 7-14 business days

• Other regions: 10-20 business days

Q: How can I track my order?
A: Once your order ships, you will receive a tracking number via email to monitor your package.

4. Returns & Exchanges

Q: What is your return policy?
A: We offer a 14-day return policy on unused and unworn jewelry in its original packaging. Custom or engraved items are non-refundable.

Q: How do I request a return or exchange?
A: Contact our support team at 1000lirui@gmail.com with your order number and reason for the return. We will guide you through the process.

Q: Do I have to pay for return shipping?
A: Yes, return shipping costs are the customer’s responsibility unless the return is due to a defect or error on our part.

5. Jewelry Care & Materials

Q: What materials are used in your jewelry?
A: Our jewelry is crafted with sterling silver, gold, platinum, and ethically sourced gemstones to ensure premium quality.

Q: How do I take care of my jewelry?
A: To maintain its shine, store your jewelry in a dry, cool place, avoid exposure to chemicals or perfumes, and clean it gently with a soft cloth.

6. Custom & Wholesale Orders

Q: Do you offer custom jewelry?
A: Yes! We provide custom design services for special occasions. Email us at 1000lirui@gmail.com with your request.

Q: Can I order in bulk for resale or corporate gifts?
A: Absolutely! We offer wholesale pricing for bulk purchases. Contact us for more details.

7. Contact & Support

Q: How can I contact customer service?
A: You can reach us via email at 1000lirui@gmail.com. Our team is available Monday-Friday, 9 AM - 6 PM (HKT).

Q: Do you have a loyalty program?
A: We are working on a VIP rewards program to offer exclusive discounts and benefits. Stay tuned!