Shipping & Delivery
At REDBRICK CAPITAL HK LIMITED, we strive to provide a seamless and reliable shipping experience for our customers worldwide. This policy outlines our shipping, delivery, and handling processes.
1. Shipping Regions
We offer worldwide shipping, including Asia, North America, Europe, Australia, and other international destinations.
2. Processing Time
- Order Processing Time: 1-3 business days (excluding weekends and public holidays).
- Orders placed after 2:00 PM (HKT) will be processed the next business day.
- Custom or engraved jewelry may require an additional 5-7 business days for processing.
3. Shipping Methods & Estimated Delivery Times
| Region | Shipping Method | Estimated Delivery Time |
|---|---|---|
| Hong Kong | Standard | 2-4 business days |
| Asia-Pacific | Express | 5-10 business days |
| USA & Canada | Standard | 7-14 business days |
| Europe | Standard | 7-14 business days |
| Other Regions | Standard | 10-20 business days |
🚀 Expedited shipping options may be available at checkout for faster delivery.
4. Shipping Fees
- Standard Shipping: Free for orders over $XX. Otherwise, a flat shipping fee applies based on destination.
- Express Shipping: Additional charges apply. Calculated at checkout.
- Customs & Duties: Customers are responsible for any applicable import duties, taxes, or customs fees.
5. Order Tracking
Once your order is shipped, you will receive a tracking number via email. Use this tracking number to monitor the status of your shipment.
6. Address Accuracy & Delivery Issues
- Please ensure that your shipping address is correct at checkout.
- We are not responsible for delivery delays or lost packages due to incorrect addresses provided by the customer.
- If you need to change your shipping address, contact 1000lirui@gmail.com within 24 hours of placing your order.
7. Lost, Stolen, or Damaged Packages
- If your package is lost or stolen, please contact our support team immediately.
- If your jewelry arrives damaged, send us an email with photos within 48 hours of delivery, and we will arrange a replacement or refund.
8. Returns Due to Failed Delivery
- If a package is returned to us due to an incorrect address or failure to claim, we will contact you to arrange re-shipment (additional charges may apply).
9. Contact Us
For any shipping-related inquiries, feel free to reach out to us:
📍 Company Address:
FLAT 7, BLK B, 23/F, Hoover Industrial Building,
No. 26-38 Kwai Cheong Road, Kwai Chung, N.T.,
Hong Kong, 999077
📧 Email: 1000lirui@gmail.com
