Team & Service

At REDBRICK CAPITAL HK LIMITED, we are committed to providing high-quality jewelry and excellent customer service. Our team follows a strict professional standard to ensure that our customers receive exceptional service and products.

1. Our Team

• Our team consists of experienced jewelry designers, customer service professionals, and logistics experts who work together to bring you premium jewelry collections.
• We continuously improve our craftsmanship, sourcing methods, and service quality to meet international standards.
• Our team is available Monday-Friday, 9 AM – 6 PM (HKT) to assist you with inquiries, orders, and after-sales support.

2. Service Commitment

We prioritize:
✔ High-Quality Products – We source and craft jewelry using authentic materials, including sterling silver, gold, and ethically sourced gemstones.
✔ Customer Satisfaction – We provide fast, professional, and friendly customer service to ensure your shopping experience is seamless.
✔ Secure Transactions – We use encrypted payment gateways to protect your information and ensure safe payments.
✔ Reliable Shipping – We partner with trusted global couriers to ensure secure and timely delivery of your orders.

3. Customer Support

• 📧 Email Support: Contact us at 1000lirui@gmail.com for any inquiries related to products, orders, or services.
• ⏳ Response Time: We aim to respond to all inquiries within 24-48 hours (business days).

4. Order Processing & Service Standards

• Order Confirmation: Customers receive an order confirmation email after successful payment.
• Order Processing: All orders are processed within 1-3 business days. Custom or engraved jewelry may take longer.
• Shipping & Tracking: We provide a tracking number once your order has been shipped.

5. Returns & Refunds Policy

• We offer a 14-day return policy for unused and unworn items.
• Refunds and exchanges are processed after verifying the product’s condition.
• Custom-made or engraved jewelry is non-refundable unless defective.

For more details, refer to our [Returns & Refunds Policy].

6. Ethical & Quality Standards

• We adhere to ethical sourcing by working with suppliers who follow fair trade and conflict-free material policies.
• Our jewelry undergoes strict quality inspections before being shipped.
• If you receive a defective product, contact us within 48 hours of delivery for a replacement or refund.

7. Code of Conduct

Our team follows a professional code of conduct, including:

• Treating all customers with respect and professionalism.
• Responding to inquiries and resolving issues promptly and fairly.
• Ensuring product authenticity and accurate descriptions.
• Complying with data privacy laws to protect customer information.

8. Contact Us

📍 Company Address:
FLAT 7, BLK B, 23/F, Hoover Industrial Building,
No. 26-38 Kwai Cheong Road, Kwai Chung, N.T.,
Hong Kong, 999077

📧 Email: 1000lirui@gmail.com

We are dedicated to providing top-tier jewelry and outstanding service. Thank you for choosing REDBRICK CAPITAL HK LIMITED!